1. User Manual
  2. Analytics for Spire

NO SPIRE SERVERS WITH DATA AVAILABLE.... AT LEAST ONE SPIRE SERVER WITH A VALID COMPANY MUST EXIST IN ORDER TO CONTINUE.

1) At this time Analytics for Spire REQUIRES the V1 Spire API to be enabled in order to discover servers and connection information. Please check with your Spire partner to determine if the API is enabled, and to have it enabled if required. Enable V1 API instructions

2) Check to make sure you can login to Spire. If you get an error message ‘Connection Refused’ it likely means one or both of the Spire services are not running. Try starting/restarting the Spire services if they are not running. If this does not resolve the issue then ensure all users are out of Spire and reboot the Spire server.

3) If you can now login into Spire try logging into Analytics

4) If still running into an issue please send the C:\ProgramData\AnalyticsForSpire\logfile.txt to info@geminilogic.com